Delivery Time

Our standard delivery time is 4-8 business days. Please note that delivery times may occasionally be longer during peak seasons, promotional campaigns, or public holidays.

Shipping Costs

Standard Shipping

• €4.99

Club Hemtex Members

• Free shipping on orders over €50*

Bulky and Freight Items

• Bulky or oversized items: €19.99 shipping fee
• Freight items: €39,99 shipping fee

*Please note that bulky, oversized and freight items are excluded from free shipping.

Delivery Partner 

We work with DHL for deliveries to Denmark. For local delivery within Denmark, Bring is DHL's delivery partner.

Small items are delivered to a parcel locker or service point, while larger items are delivered directly to your home.

Once your order arrives in Denmark, you will receive an SMS and/or email from Bring with information about your delivery. You will receive a new notification when your parcel is ready for collection or when home delivery is scheduled.

We deliver throughout Denmark, including Bornholm.

Order Tracking 

As soon as your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

Your shipment can be tracked through DHL during transit to Denmark. Once the parcel has reached Denmark, you may also receive updates directly from Bring regarding delivery or collection.

Changing your delivery address

Unfortunately, we're unable to change the delivery address once an order has been placed.

If your order has already been shipped, you may be able to adjust your delivery preferences directly with the carrier through the tracking information provided.

Returns

If you're not completely happy with your purchase, you can return your items within 30 days of receiving your order.

Returns can be registered quickly and easily through our returns portal. After registering your return, you'll receive either a QR code or a return label, depending on the return options available in your area. If you receive a return label, please print it and attach it clearly to your parcel before handing it in at the designated drop-off location.

Whenever possible, please return items in their original packaging. This helps us process your return more quickly.

Return Costs

A return fee of €4.95 per return shipment will be deducted from your refund.

There is no return fee for damaged, faulty, or incorrectly delivered items.

Refunds

Once your return has been received and processed by our warehouse, your refund will be issued to the original payment method used for the purchase.

Damaged or Incorrect Items

We're sorry if something wasn't quite right. If you receive a damaged, defective, or incorrect item, please contact our customer service team and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

We'll review your case as quickly as possible and help you find a suitable solution.

Uncollected parcels 

If a parcel is not collected within the carrier's collection period, it will automatically be returned to our warehouse.

For uncollected shipments, a handling fee of €25 may be charged to cover the costs associated with return shipping and processing.

Need more help?

You'll find answers to many common questions in our FAQ section.

If you can't find what you're looking for, our customer service team will be happy to help.

Email: customersupport@hemtex.com

We look forward to helping you.