- Info
- Customer Service
Welcome to Hemtex Customer Service!
We're here to help and are happy to assist you with any questions about your orders, delivery, returns, products, or Club Hemtex.
Contact Us
Email: customersupport@hemtex.com
Quick Help
Track Your Order
Once your order has been shipped, you'll receive a tracking number by email, allowing you to follow your delivery every step of the way.
Start a Return
You can quickly and easily register your return through our returns portal.
- 30-day return period
- Return fee: €4.95 per return shipment
- No return fee for damaged, faulty, or incorrectly delivered items
Delivery Information
- Standard shipping: €4.99
- Free shipping on orders over €50 for Club Hemtex members*
- Standard delivery time: 4-8 business days
Damaged or Faulty Items
If you've received a damaged, faulty, or incorrect item, please send us a brief description of the issue along with photos of the product. We'll review your case as quickly as possible and help you find a suitable solution.
Club Hemtex
Join Club Hemtex for free and enjoy:
- Exclusive offers and member discounts
- Special promotions and campaigns
- Free shipping on orders over €50*
- Inspiration, home styling tips, and the latest news
*Bulky, oversized and freight items are excluded from free shipping.
Need more help?
You'll find answers to many common questions in our FAQ section, including information about orders, delivery, returns, Club Hemtex, and much more.
If you can't find the answer you're looking for, our customer service team will be happy to help.