FAQ
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FAQ

  • Hemtex is a Scandinavian home textiles and home décor brand dedicated to helping you create a home you'll love. Our collection includes bedding, curtains, towels, blankets, cushions, and many other everyday essentials designed to bring comfort, style, and personality into your home.

    Since 1937, we at Hemtex have been working hard to make homes in the Nordic countries even more comfortable. This has made us the leading retail chain for home textiles in Northern Europe. With 270 stores in Norway, Sweden, Finland, and Estonia, as well as our online shops hemtex.de and hemtex.com, we work with great passion to give your home an extra dose of Scandinavian living with small changes. Whether it's blankets, pillows, throws, bed linen, towels, tablecloths, napkins, curtains, or kitchen accessories – with us you'll find everything you need to make your home a place where you can relax and be yourself.

    If you'd like to learn more about us, our values, and how we work, please visit About us.

  • Currently, Hemtex.com delivers to Denmark, including Bornholm.
    We're excited to continue growing and look forward to bringing Hemtex to even more European countries in the near future.
     
    Today, Hemtex operates local online stores across the Nordic region, Germany and Austria:
    • hemtex.de (Germany and Austria)
    • hemtex.se (Sweden)
    • hemtex.fi (Finland)
    • hemtex.ee (Estonia)
    • kid.no (Norway)
  • Simply add your favourite products to your shopping cart, proceed to checkout, and follow the steps to complete your purchase.
    Once your order is confirmed, we'll send you an email confirmation so you can start looking forward to your delivery.
  • Yes, you're welcome to shop with us without creating an account. If you join Club Hemtex, you'll also enjoy exclusive offers and member benefits.
  • We currently accept Visa, Mastercard, Apple Pay and Google Pay.
  • Yes, all prices displayed on Hemtex.com include applicable VAT.
    Shipping costs, if applicable, will be shown separately at checkout.
  • Your payment will be authorized when you place the order and charged once your order is shipped.
    If any item cannot be delivered, you will only be charged for the products that are shipped.

  • We do our best to keep our inventory up to date. In the rare event that an item becomes unavailable after you've placed your order, we'll let you know by email and refund the item to your original payment method.

  • Once an order has been placed, we're unable to make changes or add additional items. This helps us process and dispatch orders as quickly as possible.
  • Please contact our customer service team as soon as possible.
    Our warehouse is highly automated, which means orders are processed quickly and cancellation is not always possible.
    If your order has already been shipped, you may refuse delivery or return the items through our returns portal after delivery.
  • Shipping costs depend on the size and type of products ordered:
    • Standard shipping: €4.99
    • Free shipping for Club Hemtex members on orders over €50* (after discounts)
    • Bulky, oversized, or long items: €19.99 shipping fee
    • Freight items: €39,99 shipping fee
    *Please note that bulky, oversized and freight items are excluded from free shipping.

  • We work with DHL for deliveries to Denmark, with local delivery handled by Bring.

    • Small items: Parcel locker or service point delivery
    • Larger items: Home delivery

    You will receive delivery updates from Bring by SMS and/or email once your parcel arrives in Denmark. We deliver throughout Denmark, including Bornholm.

  • Our standard delivery time is typically 4–8 business days.
    Delivery times may vary depending on the season, destination, and carrier capacity.

  • Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

    You can track your shipment while it is on its way to Denmark. Once the parcel arrives in Denmark, you may also receive delivery updates directly from Bring via SMS and/or email regarding collection or home delivery.

  • Yes. You will receive updates by SMS and/or email regarding your delivery.
    Once your parcel arrives in Denmark, Bring will notify you when it is ready for collection at a parcel locker or service point, or provide information about your scheduled home delivery.
  • Unfortunately, we cannot change the delivery address once an order has been placed.
    If your order has already been shipped, you may be able to update your delivery preferences directly with the carrier using the tracking information provided.
    If your order has not yet been shipped, please contact customer service as soon as possible. While we cannot guarantee changes can be made, we will do our best to assist you.
  • If a parcel is not collected within the carrier's collection period, it will be returned to our warehouse.
    For uncollected shipments, a handling fee of €25 may be deducted to cover return shipping and processing costs.
  • You can register your return through our returns portal. 
    After registering your return, you will receive either a QR code or a return label, depending on the return options available in your area. If you receive a return label, please print it and attach it clearly to your parcel before handing it in at the designated drop-off location.
    To help us process your return more quickly, please return the item in its original packaging whenever possible.
  • Returns are easy to arrange through our returns portal. A return fee of €4.95 per return shipment will be deducted from your refund. If you've received a damaged, faulty, or incorrect item, of course there is no return fee.

  • We offer a 30-day return period, giving you plenty of time to decide whether your purchase is the perfect fit for your home.

  • Yes. Discounted items can be returned within the same return period as regular-priced products.

  • Once your return has been received and processed by our warehouse, your refund will be issued to the original payment method used for the purchase.

  • We're sorry if your item arrived damaged or isn't quite as expected.
    Please contact our customer service team and provide:
    • A brief description of the issue
    • Clear photos of the damage or defect
    Once we receive your information, we'll review your case and work with you to find the best possible solution as quickly as we can.

  • We're sorry if something is missing from your order. Before contacting us, please check whether:

    • You have received an email informing you that one or more items were cancelled from your order
    • Your order has been shipped in more than one parcel, as items may arrive separately

    If neither applies, please get in touch with our customer service. We'll be happy to look into the matter and do our best to help locate the missing item(s) and find a solution as quickly as possible.

  • Joining Club Hemtex is free of charge and comes with no obligation.

    You can sign up online and start enjoying member benefits right away.Simply click "Log In" in the top right corner of the website to create your account. If you'd like to learn more about us, our values, and how we work, please visit Club Hemtex.
  • Club Hemtex is our way of saying thank you to our loyal customers.
    As a member, you'll enjoy:
    • Exclusive member discounts and offers
    • Personalized inspiration and promotions
    • Early access to selected campaigns and new arrivals
    • Free shipping on orders over €50 after discount (excluding bulky and freight items)
    Best of all, membership is completely free.
  • No. You can place orders without becoming a member. However, members receive additional benefits and exclusive offers.
     
  • The welcome discount is applied automatically at checkout and is not sent as a coupon code.
    To receive the discount, you must be logged into your customer account.
    Please note:
    • The discount applies only to full-price items.
    • It cannot be combined with other promotions.
    • Furniture, beds, large rugs, bulky items, custom-made products, and already discounted products are excluded.
  • If you would like to cancel your membership, please contact customer service.
    We will assist you with deleting your customer account and any associated personal data.
  • We're always happy to help.
    You can reach our customer service team by email:
    Email: customersupport@hemtex.com
    We'll do our best to respond as quickly as possible and help you with any questions about your order, products, delivery, or returns.

Since 1937, we at Hemtex have been working hard to make homes in the Nordic countries even more comfortable. This has made us the leading retail chain for home textiles in Northern Europe. With 270 stores in Norway, Sweden, Finland, and Estonia, as well as our online shop, we work with great passion to give your home an extra dose of Scandinavian living with small changes. Whether it's blankets, pillows, throws, bed linen, towels, tablecloths, napkins, curtains, or kitchen accessories – with us you'll find everything you need to make your home a place where you can relax and be yourself. We may make a mistake. Prices, availability, and delivery times are subject to change. We accept no liability for typographical, technical, or content errors on our website.