Changed your mind? 

No problem. If you have placed an order online, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. A return fee of €4.95 will be deducted from your refund. Once you have registered your withdrawal, you will receive either a QR code or a return label, depending on the return options available in your country. If you receive a return label, please print it and attach it clearly to your parcel. You can then hand in your return at the designated drop-off location.

When exercising your right of withdrawal:

• You must notify us within 14 days of receiving your order.
• Returned items must be unused and returned in their original condition whenever possible.
• Any refund will be issued using the same payment method used for the original purchase.
• Standard delivery charges will be refunded in accordance with applicable consumer protection laws.
• The right of withdrawal applies only to purchases made through Hemtex.com.

To exercise your right of withdrawal, please complete the form below. Once submitted, we will confirm receipt of your request by email and provide further instructions if required.

 

Exeptions to the right of withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized products made according to your specifications.
• Sealed products that are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery (for example, pillows and duvets).
• Products that have been inseparably mixed with other goods after delivery due to their nature.