Would you like to return an item?

No problem. You have 30 days from the date you receive your order to register your return.

A return fee of €4.95 will be deducted from your refund.

How to return your order

1. Register your return below using your order number and email address.
2. Once your return has been registered, you will receive either a QR code or a return label, depending on the return options available in your country.
3. If you receive a return label, please print it and attach it clearly to your parcel.
4. Hand in your return at the designated drop-off location.
5. Once we have received and processed your return, your refund will be issued using the original payment method.

Return conditions

To be eligible for a refund, returned items must:

• Be unused and in their original condition
• Include any original labels, where applicable
• Be returned in the original packaging whenever possible

Exceptions

The following products cannot be returned:

• Custom-made or personalised products made to your specifications
• Sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken (for example pillows and duvets)
• Products that have been inseparably mixed with other goods after delivery

Looking for information about your legal right to cancel a purchase?

More information can be found in our General Terms & Conditions.