Membership Terms

1. Background

The website hemtex.com and Club Hemtex are owned and operated by Hemtex AB, organization number 556132-7056, Prognosgatan 22, 504 64 Borås ("Hemtex"/"We").

These terms of use for user accounts on hemtex.com and membership in Club Hemtex ("Terms of Use") apply in full to customers who have registered for Club Hemtex and accepted these Terms of Use. Hemtex processes personal data necessary to administer the membership. Marketing communications by email and SMS are optional and based on the member’s separate consent.
For customers creating a user account on hemtex.com without registering for Club Hemtex, Section 3 (About Club Hemtex) and other provisions in these Terms of Use specifically referring to Club Hemtex do not apply.

When you create a user account on hemtex.com, you accept these Terms of Use (the "Agreement"), which were presented to you when you created your user account. By registering as a member of Club Hemtex, you also agree to the creation of a user account on hemtex.com, and thereby accept these Terms of Use, which were presented to you before registration.

When you make a purchase on hemtex.com, you also enter into a purchase agreement with us, which includes our purchase terms.

Regardless of whether you are a member of Club Hemtex or create a user account on hemtex.com under these Terms of Use, you are always welcome to purchase any of our products in-store or on our website. You will also have access to our generic and general news articles, product tips, and inspiration available on our website.

1. About Your User Account on hemtex.com

Creating a user account on hemtex.com is without cost, and the service is available to all individuals aged 16 or older. To create a user account, you must provide your name, address, postal code, city, country, mobile phone number, and a valid email address. In addition, you may voluntarily provide your gender and date of birth. Birthday benefits are only available to members who have registered their date of birth. You are responsible for ensuring that the information you provide is correct and updated. Your user account is personal. You may not share your login credentials, allow others to make purchases via your account, or make purchases on behalf of others using your account.

In accordance with the EU General Product Safety Regulation, you may also provide contact information which is to be used by Hemtex in the case of a product recall or safety warnings.

By creating a user account on hemtex.com, you gain the following benefits:

• Access to digital receipts for purchases made on hemtex.com, when identifying yourself as the holder of a user account.
• Access to digital receipts for any returns.
• Your delivery address is automatically filled in when you shop on hemtex.com while being logged in with your user account.

1. About Club Hemtex

Club Hemtex is a benefits and loyalty program for customers of Hemtex AB who have registered as members. Participation in Club Hemtex requires creating a user account on hemtex.com, which allows members to manage their membership, personal information and communication preferences. Members will also have access to digital receipts and returns for hemtex.com.
Club Hemtex offers additional benefits beyond the user account, primarily exclusive member offers, campaigns and benefits. Marketing communications are optional and are not required for membership. Members can choose whether to receive newsletters, campaigns inspiration and member offers and benefits by email and/or SMS.

You can manage your communication preferences, withdraw your marketing consents, cancel your Club Hemtex membership and/or delete your user account at any time under the "My Preferences" tab on "My Page." If you cancel your Club Hemtex membership, your account will automatically revert to a regular user account on hemtex.com. This allows you to retain practical benefits, such as digital receipts and vouchers for returns, unless you choose to delete your user account entirely.

Membership benefits are personal and cannot be transferred or inherited.

We reserve the right to modify, discontinue, or replace Club Hemtex with 30 days’ notice. If Club Hemtex must cease operations due to legislation, court decisions, or regulatory prohibitions, it may be terminated immediately without prior notice.

1. Protection of Personal Data

We take your right to privacy seriously. We process personal data to create and administer your user account, manage your Club Hemtex membership and provide membership benefits. If you choose to receive marketing by email and/or SMS, we also process your contact information and communication preferences to send newsletters, campaigns and member offers through your selected channels.

To create a user account on hemtex.com, we need to register and process personal data about you and other information related to the account. We are responsible for storing and processing your personal data in accordance with data protection laws.

You can change your consent and/or delete your user account anytime by contacting us at dataprotection@hemtex.com or under "My Preferences" on "My Page."

For detailed information about our processing of personal data, we refer to our Privacy Policy for hemtex.com (especially Section 3.7) and our separate Privacy Policy for Club Hemtex.

1. Duration

The Terms of Use apply from the day you create a user account and/or register for Club Hemtex or otherwise accept these Terms of Use.

If you are no longer an active Club Hemtex member or an active user account holder, your account will be deleted following a notification.

1. Third-Party Services

Through our services, you may connect with third-parties, such as for product delivery or payment. Note that third-party terms may apply.

Hemtex is not responsible for third-party services.

1. Force Majeure

If circumstances beyond our control prevent us from fulfilling our obligations, such as legal changes or natural disasters, our obligations will cease for the duration of the circumstances in question.

1. Disputes and Applicable Law

This Agreement is governed by Swedish law and disputes fall under Swedish courts' jurisdiction, with Borås District Court as the legal venue unless otherwise stated in applicable mandatory legislation.

1. Contact Us

For questions about the Terms of Use or processing of personal data, please contact us at:

• Address: Hemtex AB, Prognosgatan 22, 504 64 Borås
• Phone: +47 31 00 20 00
• Email for support: customersupport@hemtex.com
• Email for privacy inquiries: dataprotection@hemtex.com
• Website: https://www.hemtex.com/